FAQ

/FAQ
FAQ2017-03-10T02:08:18-06:00

FAQ

How far in advance do I need to reserve a bouncer or slide?2017-01-19T16:18:06-06:00

As the saying goes, “the early bird gets the worm.” The earlier you make your reservation the better your chances are at getting your first choice. We appreciate as much advance notice as you can offer, but we will do our best to work with you even if it’s a last-minute request.

What is your delivery charge?2017-01-19T16:19:07-06:00

We provide FREE delivery, set up, and breakdown if you are located in our service area. If you are located outside of our service area, you may be charged a delivery fee. Call us for details.

When will you deliver and pickup?2017-01-19T16:19:56-06:00

Depending on how many rentals we have scheduled on the day of your event we will deliver and begin setup no later than 1 hour prior to your event and no earlier than 8am (unless special arrangements have been made). We will return to breakdown and pick up the equipment at the end of your event but not later than 8pm (unless special arrangements have been made).

Do you deliver and setup?2017-01-19T16:20:44-06:00

Yes! We deliver and set-up ALL of our rentals. During this time, we inspect the unit for cleanliness and safety. When your event is over, we will return to breakdown the unit(s). This service is included in the rental cost. Please understand that we cannot setup at apartments or any other rental type community for insurance and safety reasons.

What payment types do you accept?2017-01-19T16:24:03-06:00

We accept all major credit and debit cards, checks, and cash. Checks will need to be made out to “Extreme Jump, LLC”. A $50 fee will apply to any checks returned for insufficient funds.

Do you require a deposit? When is the payment due?2017-01-19T16:24:25-06:00

No deposit is required unless you are having a large event and are reserving 3 or more inflatables, at which time a 50% deposit is required. We will take down your information at the time of reservation. We simply & kindly ask that if you decide to cancel your reservation, please let us know as soon as possible prior to your event so that we might rent the unit out to another party.

Payment in full is due upon delivery. There is a 25% cancelation fee when less than 48 hour notice is given and $50 will be assessed for returned checks. If you choose to cancel due to bad weather on the day of your scheduled event you will NOT be charged a cancellation fee and will be given the opportunity to reschedule for a later date based upon availability.

Are we responsible for the bouncer if it gets a tear or damaged in any way?2017-01-19T16:25:39-06:00

Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time.  If this happens please alert us at once so we can remedy the situation.  If, however, damage occurs due to failure to follow our safety rules or negligence (i.e. damage caused by silly string, jewelry, or shoes) you will be responsible for all damages up to and including replacement of the unit/blower etc. which can cost thousands of dollars.

NO PETS OF ANY KIND ARE ALLOWED ON THE INFLATABLE (s).

Will a bounce unit hurt my lawn?2017-01-19T16:26:10-06:00

Extreme Jump, LLC cannot guarantee that an inflatable unit will not harm your lawn.  Due to the weight of the bounce unit and depending on the length of time the bounce unit is in use, flattened grass is common but not permanent. We will use a tarp that will help prevent any damage that may occur to your grass, due to the shifting of the bounce unit.

Is there an extra charge for holiday rentals?2017-01-19T16:26:35-06:00

There is no extra charge for holidays; however, some specials may not apply. Please keep in mind that holidays are a very popular time for inflatable rentals so it is typically a good idea to contact us way in advance to ensure your reservation.

Is there a cleaning charge?2017-01-19T17:03:53-06:00

No! As long as it is general cleaning, we will do it. If excessive cleaning is needed, a cleaning charge of $50 to $200 will be required (Examples: Silly String, Food, Gum, Rust Stains from water pump, marker or paint)

Silly string is NOT allowed on or around the inflatables as it will permanently discolor and ruin the vinyl.

What if it rains?2017-01-19T17:05:25-06:00

At Extreme Jump we understand that the weather can be a little unpredictable. That is why we offer a flexible rain policy. If weather is an issue on the day of your event YOU decide if you want us to set up. However, please keep in mind that if you choose for us to setup and the weather turns, no refund will be given.

If you choose to reschedule your event for a later date due to weather concerns we will gladly work with you, however, any rescheduling will be based on the availability of the reserved items. For safety reasons, we reserve the right to cancel any rental due to rain, high winds (15 mph or higher), lightning, or other weather related issues.

If we are unable to deliver on the day of your event due to bad weather you will NOT be charged a cancellation fee.

What Is your Cancellation Policy?2017-01-19T17:06:07-06:00

To cancel or reschedule, sufficient notice must be given – at least 48 hours prior to the start of your event. Cancellation of an event with less than 48 hours’ notice will result in a 25% cancellation fee. Cancellation after set-up has begun forfeits any refund and the rental amount will be due in full.

Are your units safe?2017-01-19T17:06:57-06:00

Yes! Your child’s safety is our number one concern. We chose our units because of their safety features. They are constructed of industry standard vinyl, fire retardant, and include an inflated safety ramp/step. Each unit is equipped with blowback valves on our blowers, and has emergency exits. We tie down the units using the appropriate stakes (18 inch) and/or Sandbags.

Remember, ADULT SUPERVISION IS A MUST! This will insure that a few simple rules are followed and everyone has a FUN & SAFE time! There should be no problems as long as you adhere to the safety and operating instructions.

How many kids can be in the Jumper at one time?2017-01-19T17:07:34-06:00

As a rough average, there can be six to seven kids jumping together but it really depends on the size of the children. The best rule of thumb for bouncer safety is to separate big kids from little kids.

How long can I keep the inflatable? Is there a time limit?2017-01-19T17:08:14-06:00

All of our advertised prices are based on a 6 hour rental period. Serving your needs is our first priority and we want to make sure you get what you pay for. Each reservation is given our personal attention and we will be as flexible as possible when working with you and your schedule.

What are my responsibilities during the event?2017-01-19T17:08:50-06:00

You MUST adhere to the safety and operating guidelines. A responsible adult must be present at all times when the unit(s) is in use. This person must know the safety and operating procedures and must enforce them at all times. You are responsible for keeping the unit clean and safe from damage.

The inflatable item will NOT be set up unless the contract/liability waiver is signed.

Can inflatables be setup indoors?2017-01-19T17:09:25-06:00

Indoor setup is just as quick and easy as outdoor setup. The units are inflated by cold air and there is no exhaust. The only consideration is that the height of the unit be less than the height of the ceiling. A gymnasium, auditorium, or any other large building would typically offer more than enough room.

What type of surface can the bouncer be setup on?2017-01-19T17:10:05-06:00

We can set up on most surfaces as long as it is level. Grass is best, however, we can also setup on concrete, asphalt, or gymnasium floors. Please let us know what surface type you will have when making your reservation so that we can make arrangements to properly secure the inflatable(s). Make sure there are no underground irrigation pipes and/or buried telephone cables or electric lines close to the perimeter of the set up site. SORRY BUT WE WILL NOT SET UP ON GRAVEL OR ROCKS as it will damage the inflatables.

What if there is no power or electrical outlets where I am having my event?2017-01-19T17:10:42-06:00

If the inflatable unit(s) are to be placed in a field or somewhere further than 100 feet from an electrical outlet then you will need to have a generator. We do offer generator rentals and can help arrange for one on the day of your event for an extra $65 fee (gas included). Please let us know when making your reservation whether or not you will need a generator.

What should we do to get ready for our inflatable rental?2017-01-19T17:12:04-06:00

The first thing I like to tell people is, “measure.” Make sure you know where you want your inflatable(s), and make sure there is enough room. Secondly, mow your lawn 1 or more days before your event, NOT the same day or the morning of. This will help keep the inflatable(s) clean for your kids’ enjoyment.

Also, please make sure that your yard area is clean. Free the area of debris…especially “doggie debris”, sticks, and rocks. Please turn off your sprinkler system before we arrive and for the duration of your party.

We reserve the right to cancel if the setup area does not meet these requirements. Because we may have other rentals scheduled for the same day, please be sure that these areas are addressed before we arrive.

Do I need to provide access to an electrical outlet?2017-01-19T17:11:15-06:00

YES, all of our inflatable units require a standard 110 three-prong outlet. The bouncer must be placed within 100 feet of this outlet (we provide the extension cords). Please keep in mind that more than 1 inflatable may require additional outlets on separate breakers.